Refund policy
Returns
We want you to be completely satisfied with your purchase. If you're not, we gladly accept returns on new, unused items in their original packaging.
- Return requests must be submitted within 14 days of the delivery date.
- All returned items must be in new, unused condition and include all original packaging, accessories, manuals, and hardware.
- Items that have been used, installed, modified, damaged, or returned without their original packaging may be rejected or subject to a partial refund of up to 50% of the item's purchase price.
- Returns for non-defective items are subject to a 10% restocking fee.
- The customer is responsible for all shipping costs, including the original shipping charges and return shipping costs.
Motorbike Order Cancellations
Motorbike orders canceled after payment has been processed are subject to a 3.5% payment processing fee for orders paid by credit card or PayPal. This fee is charged by the payment processor and is non-refundable.
If your order has already shipped, it cannot be canceled and will be subject to our standard return policy.
Return Process
To initiate a return, please email support@loomn.com with your order number and reason for the return.
Once your return is approved, securely package the item in its original packaging and include your order number or packing slip.
Please send all approved returns to:
Loomn
5663 Balboa Ave, Suite 343
San Diego, CA 92111
We strongly recommend using a trackable shipping service, as we are not responsible for packages lost or damaged during return transit.
Refunds
Once your return has been received and inspected, we will notify you of the status of your refund.
Approved refunds will be processed within 3 business days and issued to the original payment method. Depending on your financial institution, it may take 1–2 billing cycles for the refund to appear on your statement.
Original shipping charges, payment processing fees, and any applicable restocking fees are non-refundable unless the return is the result of our error or a verified warranty issue.
Purchases made through authorized dealers, marketplaces, or other third-party retailers must be returned according to the return policy of the original seller. Loomenade cannot process refunds for products purchased through third-party retailers.
Warranty
All Loomenade products are backed by a 1-year limited warranty covering manufacturing defects under normal use.
This warranty does not cover:
- Accidental damage
- Improper installation
- Misuse or abuse
- Unauthorized modifications
- Normal wear and tear
If a product is determined to be defective under warranty, Loomenade may, at its sole discretion, repair, replace, or refund the purchase price of the product. Shipping costs are not covered for warranty claims submitted outside the standard return period.
To submit a warranty claim, please contact support@loomn.com.
Please note that installing aftermarket accessories may affect your vehicle manufacturer's warranty. If you have questions about how modifications may impact your bike's warranty, we recommend contacting your motorcycle manufacturer before purchasing or installing aftermarket products.
Questions
If you have any questions regarding shipping, returns, or warranty coverage, please contact us at: